init: SR System — Helpdesk & ITAM Portal
This commit is contained in:
pray4skylark
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export const assignments = [
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{ assignmentId: 1, equipmentId: 1, userId: 3, userName: '김현장', assignedDate: '2026-02-01', returnedDate: null, condOnAssign: '미개봉 신품', condOnReturn: null },
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{ assignmentId: 2, equipmentId: 3, userId: 4, userName: '박파견', assignedDate: '2026-02-15', returnedDate: null, condOnAssign: '신품', condOnReturn: null },
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{ assignmentId: 3, equipmentId: 6, userId: 5, userName: '이전문', assignedDate: '2026-01-15', returnedDate: null, condOnAssign: '미개봉 신품', condOnReturn: null },
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];
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export const comments = [
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{ commentId: 1, ticketId: 1, userId: 3, userName: '김현장', commentText: '오라클 실행 계획 첨부합니다. Full Scan 발생 구간 확인 부탁드립니다.', attachedFileUrl: '/mock/exec_plan.png', createdAt: '2026-05-20T09:30:00Z' },
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{ commentId: 2, ticketId: 1, userId: 5, userName: '이전문 (본사)', commentText: '인덱스 힌트 사용해보세요: /*+ INDEX(emp IDX_EMP_DEPT) */\n통계 정보 갱신도 필요해 보입니다.', attachedFileUrl: null, createdAt: '2026-05-20T10:15:00Z' },
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{ commentId: 3, ticketId: 1, userId: 3, userName: '김현장', commentText: '힌트 적용 후 3초→0.5초로 개선되었습니다! ✅ 감사합니다.', attachedFileUrl: null, createdAt: '2026-05-20T11:00:00Z' },
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{ commentId: 4, ticketId: 3, userId: 6, userName: '최개발', commentText: '빌드 로그 첨부합니다. Dockerfile 45번째 라인 에러.', attachedFileUrl: '/mock/build_log.txt', createdAt: '2026-05-18T11:30:00Z' },
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{ commentId: 5, ticketId: 3, userId: 5, userName: '이전문 (본사)', commentText: 'Node 버전 mismatch 문제로 확인됩니다. .nvmrc 파일 확인해보세요.', attachedFileUrl: null, createdAt: '2026-05-18T14:00:00Z' },
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];
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export const commonCodes = [
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{ codeId: 1, groupCode: 'EMP_ROLE', codeValue: 'ADMIN', codeName: '최고관리자', sortOrder: 1, isActive: 'Y' },
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{ codeId: 2, groupCode: 'EMP_ROLE', codeValue: 'MANAGER', codeName: '본사관리자', sortOrder: 2, isActive: 'Y' },
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{ codeId: 3, groupCode: 'EMP_ROLE', codeValue: 'EMPLOYEE', codeName: '파견직원', sortOrder: 3, isActive: 'Y' },
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{ codeId: 4, groupCode: 'EMP_STATUS', codeValue: 'ACTIVE', codeName: '재직', sortOrder: 1, isActive: 'Y' },
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{ codeId: 5, groupCode: 'EMP_STATUS', codeValue: 'ON_LEAVE', codeName: '휴직', sortOrder: 2, isActive: 'Y' },
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{ codeId: 6, groupCode: 'EMP_STATUS', codeValue: 'RESIGNED', codeName: '퇴사', sortOrder: 3, isActive: 'Y' },
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{ codeId: 7, groupCode: 'TICKET_CATEGORY', codeValue: 'BUG', codeName: '버그', sortOrder: 1, isActive: 'Y' },
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{ codeId: 8, groupCode: 'TICKET_CATEGORY', codeValue: 'FEATURE', codeName: '기능', sortOrder: 2, isActive: 'Y' },
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{ codeId: 9, groupCode: 'TICKET_CATEGORY', codeValue: 'SUPPORT', codeName: '지원', sortOrder: 3, isActive: 'Y' },
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{ codeId: 10, groupCode: 'TICKET_CATEGORY', codeValue: 'QA', codeName: '품질', sortOrder: 4, isActive: 'Y' },
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{ codeId: 11, groupCode: 'EQUIP_TYPE', codeValue: 'LAPTOP', codeName: '노트북', sortOrder: 1, isActive: 'Y' },
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{ codeId: 12, groupCode: 'EQUIP_TYPE', codeValue: 'MONITOR', codeName: '모니터', sortOrder: 2, isActive: 'Y' },
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{ codeId: 13, groupCode: 'EQUIP_TYPE', codeValue: 'TEST_DEVICE', codeName: '테스트장비', sortOrder: 3, isActive: 'Y' },
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{ codeId: 14, groupCode: 'EQUIP_TYPE', codeValue: 'ACCESSORY', codeName: '액세서리', sortOrder: 4, isActive: 'Y' },
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];
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export const dispatchHistories = [
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{ dispatchId: 1, empId: 3, projectId: 1, startDate: '2025-01-01', endDate: null, roleTitle: 'BACKEND', contributionRate: 100, individualTech: 'Java 17, Spring Boot, Oracle', performedTasks: '차세대 결제 시스템 API 개발, 성능 튜닝', achievements: '결제 처리 시간 40% 개선', clientFeedback: null, internalRating: null },
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{ dispatchId: 2, empId: 4, projectId: 2, startDate: '2024-06-01', endDate: null, roleTitle: 'DBA', contributionRate: 100, individualTech: 'Oracle 11g, SQL Tuning, DataGuard', performedTasks: '운영 DB 모니터링, 장애 대응, 쿼리 튜닝', achievements: '월간 장애 건수 60% 감소', clientFeedback: null, internalRating: null },
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];
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export const employees = [
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{ empId: 1, loginId: 'admin', name: '김관리', email: 'admin@hq.com', roleCode: 'ADMIN' as const, empStatus: 'ACTIVE' as const, dispatchStatus: 'WAITING' as const, joinedDate: '2020-01-01', leftDate: null },
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{ empId: 2, loginId: 'manager1', name: '이매니저', email: 'manager@hq.com', roleCode: 'MANAGER' as const, empStatus: 'ACTIVE' as const, dispatchStatus: 'WAITING' as const, joinedDate: '2021-03-15', leftDate: null },
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{ empId: 3, loginId: 'kim', name: '김현장', email: 'kim@client.com', roleCode: 'EMPLOYEE' as const, empStatus: 'ACTIVE' as const, dispatchStatus: 'DISPATCHED' as const, joinedDate: '2022-06-01', leftDate: null },
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{ empId: 4, loginId: 'park', name: '박파견', email: 'park@client.com', roleCode: 'EMPLOYEE' as const, empStatus: 'ACTIVE' as const, dispatchStatus: 'DISPATCHED' as const, joinedDate: '2023-02-10', leftDate: null },
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{ empId: 5, loginId: 'lee', name: '이전문', email: 'lee@hq.com', roleCode: 'MANAGER' as const, empStatus: 'ACTIVE' as const, dispatchStatus: 'WAITING' as const, joinedDate: '2019-11-20', leftDate: null },
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{ empId: 6, loginId: 'choi', name: '최개발', email: 'choi@client.com', roleCode: 'EMPLOYEE' as const, empStatus: 'ACTIVE' as const, dispatchStatus: 'DISPATCHED' as const, joinedDate: '2023-08-05', leftDate: null },
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{ empId: 7, loginId: 'jung', name: '정휴직', email: 'jung@hq.com', roleCode: 'EMPLOYEE' as const, empStatus: 'ON_LEAVE' as const, dispatchStatus: 'WAITING' as const, joinedDate: '2021-07-01', leftDate: null },
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];
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export const equipment = [
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{ equipmentId: 1, equipmentType: 'LAPTOP' as const, manufacturer: 'Apple', modelName: 'MacBook Pro 16 M3', serialNumber: 'F2G8H3J9K1', assetCode: 'HQ-LP-2026-0001', specifications: { cpu: 'M3 Pro', ram: '36GB', ssd: '512GB' }, status: 'IN_USE' as const, purchaseDate: '2026-01-15', warrantyExpDate: '2028-01-15', version: 0 },
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{ equipmentId: 2, equipmentType: 'LAPTOP' as const, manufacturer: 'Apple', modelName: 'MacBook Pro 14 M3', serialNumber: 'A1B2C3D4E5', assetCode: 'HQ-LP-2026-0002', specifications: { cpu: 'M3', ram: '18GB', ssd: '512GB' }, status: 'AVAILABLE' as const, purchaseDate: '2026-02-01', warrantyExpDate: '2028-02-01', version: 0 },
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{ equipmentId: 3, equipmentType: 'MONITOR' as const, manufacturer: 'LG', modelName: '27UN880 Ergo', serialNumber: 'LG-27U-001', assetCode: 'HQ-MO-2026-0001', specifications: { size: '27"', resolution: '4K UHD', panel: 'IPS' }, status: 'IN_USE' as const, purchaseDate: '2026-01-20', warrantyExpDate: '2028-01-20', version: 0 },
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{ equipmentId: 4, equipmentType: 'LAPTOP' as const, manufacturer: 'Samsung', modelName: 'Galaxy Book4 Pro', serialNumber: 'SAMSUNG-001', assetCode: 'HQ-LP-2026-0003', specifications: { cpu: 'Ultra 7', ram: '16GB', ssd: '256GB' }, status: 'REPAIRING' as const, purchaseDate: '2026-03-01', warrantyExpDate: '2028-03-01', version: 0 },
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{ equipmentId: 5, equipmentType: 'MONITOR' as const, manufacturer: 'Dell', modelName: 'U2723QE', serialNumber: 'DELL-U27-002', assetCode: 'HQ-MO-2026-0002', specifications: { size: '27"', resolution: '4K', panel: 'IPS Black' }, status: 'AVAILABLE' as const, purchaseDate: '2026-04-01', warrantyExpDate: '2028-04-01', version: 0 },
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{ equipmentId: 6, equipmentType: 'ACCESSORY' as const, manufacturer: 'Logitech', modelName: 'MX Master 3S', serialNumber: 'LOG-MX-001', assetCode: 'HQ-AC-2026-0001', specifications: { type: 'Mouse', connection: 'Bluetooth' }, status: 'IN_USE' as const, purchaseDate: '2026-01-10', warrantyExpDate: '2027-01-10', version: 0 },
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];
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export const maintenances = [
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{ maintenanceId: 1, equipmentId: 4, reportedBy: 3, maintenanceType: 'REPAIR' as const, issueDescription: '키보드 침수 작동 불가', actionTaken: '공식 서비스센터 키보드 상판 교체 완료', cost: 250000, reportedDate: '2026-05-10', resolvedDate: '2026-05-15' },
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];
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export const notifications = [
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{ notificationId: 1, type: 'TICKET', title: 'SR 티켓 배정됨', message: 'SR-2026-003 CI/CD 배포 실패 건이 이전문 매니저에게 배정되었습니다.', isRead: false, createdAt: '2026-05-21T09:00:00Z' },
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{ notificationId: 2, type: 'REPORT', title: '보고서 반려', message: '주간 보고서(WR-2026-05-W1)가 반려되었습니다. 피드백을 확인해주세요.', isRead: false, createdAt: '2026-05-20T14:00:00Z' },
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{ notificationId: 3, type: 'TICKET', title: 'SLA 임박 ⚠️', message: 'SR-2026-001 JVM 메모리 릭 건 SLA 데드라인이 4시간 남았습니다.', isRead: false, createdAt: '2026-05-21T07:00:00Z' },
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{ notificationId: 4, type: 'EQUIPMENT', title: '장비 수리 완료', message: 'Galaxy Book4 Pro 키보드 수리가 완료되어 창고 입고되었습니다.', isRead: true, createdAt: '2026-05-19T16:00:00Z' },
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];
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export const projects = [
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{ projectId: 1, projectType: 'SI' as const, projectName: '삼성페이 고도화 (SI)', contractCompany: '삼성전자', endUserCompany: '삼성전자', contractType: 'TURN_KEY' as const, status: 'ONGOING' as const, startDate: '2025-01-01', endDate: '2026-12-31', workLocationType: 'ON_SITE' as const, workAddress: '서울시 서초구', techEnvironment: 'Java 17, Spring Boot, Oracle 19c', mainTaskDesc: '삼성페이 차세대 시스템 구축', internalManagerId: 1 },
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{ projectId: 2, projectType: 'SM' as const, projectName: 'LG CNS SM 운영', contractCompany: 'LG CNS', endUserCompany: 'LG CNS', contractType: 'MM' as const, status: 'ONGOING' as const, startDate: '2024-01-01', endDate: '2026-06-30', workLocationType: 'HYBRID' as const, workAddress: '서울시 강남구', techEnvironment: 'Java 11, Spring, Oracle 11g', mainTaskDesc: 'LG CNS 시스템 유지보수', internalManagerId: 2 },
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{ projectId: 3, projectType: 'SM' as const, projectName: 'Kakao Maintenance', contractCompany: '카카오', endUserCompany: '카카오', contractType: 'MM' as const, status: 'ONGOING' as const, startDate: '2024-06-01', endDate: '2025-12-31', workLocationType: 'REMOTE' as const, workAddress: '경기도 판교', techEnvironment: 'Kotlin, Spring Cloud, MySQL', mainTaskDesc: '카카오 서비스 운영 유지보수', internalManagerId: 2 },
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];
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export const reports = [
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{ reportId: 1, dispatchId: 1, userId: 3, userName: '김현장', reportType: 'WEEKLY' as const, targetDate: '2026-05-15', completedTasks: 'SR 3건 해결 완료 (DB튜닝, 배포파이프라인, 모니터링)', plannedTasks: '차주 성능 테스트 진행, 인덱스 리뷰', issuesAndRisks: '납기 일정 협의 필요', supportRequested: null, status: 'APPROVED' as const, reviewerId: 2, reviewerName: '이매니저', reviewComment: '수고하셨습니다.', createdAt: '2026-05-15T10:00:00Z', updatedAt: '2026-05-16T09:00:00Z' },
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{ reportId: 2, dispatchId: 1, userId: 3, userName: '김현장', reportType: 'WEEKLY' as const, targetDate: '2026-05-22', completedTasks: '오라클 튜닝 2건, 장애 대응 1건', plannedTasks: 'DBA 정기 점검, 교육 수강', issuesAndRisks: null, supportRequested: null, status: 'SUBMITTED' as const, reviewerId: null, reviewerName: null, reviewComment: null, createdAt: '2026-05-22T10:00:00Z', updatedAt: '2026-05-22T10:00:00Z' },
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{ reportId: 3, dispatchId: 2, userId: 4, userName: '박파견', reportType: 'WEEKLY' as const, targetDate: '2026-05-08', completedTasks: 'DB 모니터링, 장애 대응 2건', plannedTasks: '인덱스 튜닝 작업 예정', issuesAndRisks: '장비 SSD 불량 교체 필요', supportRequested: '노트북 SSD 교체 요청', status: 'REJECTED' as const, reviewerId: 2, reviewerName: '이매니저', reviewComment: '완료 실적에 SR 연동 내용 상세 보강 요망', createdAt: '2026-05-08T09:00:00Z', updatedAt: '2026-05-09T14:00:00Z' },
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];
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export const tickets = [
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{ ticketId: 1, projectId: 1, requesterId: 3, requesterName: '김현장', assigneeId: null, assigneeName: null, category: 'BUG' as const, priority: 'CRITICAL' as const, title: 'JVM 메모리 릭 및 Heap Dump 분석 요청', description: 'Prod 서비스 JVM 메모리 사용량 지속 증가, Full GC 빈도 높음', status: 'OPEN' as const, dueDate: '2026-05-22', resolvedAt: null, resolutionNote: null, slaWarnFlag: 'N' as const, createdAt: '2026-05-20T09:00:00Z', updatedAt: '2026-05-20T09:00:00Z' },
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{ ticketId: 2, projectId: 2, requesterId: 4, requesterName: '박파견', assigneeId: null, assigneeName: null, category: 'SUPPORT' as const, priority: 'HIGH' as const, title: '사내망 방화벽 정책 가이드 필요', description: '파견지 사내망 연동을 위한 방화벽 정책 가이드 요청', status: 'OPEN' as const, dueDate: '2026-05-25', resolvedAt: null, resolutionNote: null, slaWarnFlag: 'N' as const, createdAt: '2026-05-19T14:00:00Z', updatedAt: '2026-05-19T14:00:00Z' },
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{ ticketId: 3, projectId: 1, requesterId: 6, requesterName: '최개발', assigneeId: 5, assigneeName: '이전문', category: 'BUG' as const, priority: 'CRITICAL' as const, title: 'CI/CD 파이프라인 staging 배포 실패', description: 'Staging 환경 배포 시 Docker build 실패', status: 'ASSIGNED' as const, dueDate: '2026-05-22', resolvedAt: null, resolutionNote: null, slaWarnFlag: 'N' as const, createdAt: '2026-05-18T11:00:00Z', updatedAt: '2026-05-19T09:00:00Z' },
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{ ticketId: 4, projectId: 3, requesterId: 4, requesterName: '박파견', assigneeId: 2, assigneeName: '이매니저', category: 'SUPPORT' as const, priority: 'NORMAL' as const, title: 'MacBook Pro 배터리 교체 요청', description: '배터리 성능 78%로 교체 주기 도래', status: 'IN_PROGRESS' as const, dueDate: '2026-05-30', resolvedAt: null, resolutionNote: null, slaWarnFlag: 'N' as const, createdAt: '2026-05-17T10:00:00Z', updatedAt: '2026-05-18T15:00:00Z' },
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{ ticketId: 5, projectId: 2, requesterId: 3, requesterName: '김현장', assigneeId: 5, assigneeName: '이전문', category: 'SUPPORT' as const, priority: 'HIGH' as const, title: 'VPN 접속 연장 요청', description: '원격 접속 VPN 인증서 만료 예정', status: 'RESOLVED' as const, dueDate: '2026-05-20', resolvedAt: '2026-05-19T17:00:00Z', resolutionNote: 'VPN 인증서 재발급 완료', slaWarnFlag: 'N' as const, createdAt: '2026-05-16T08:00:00Z', updatedAt: '2026-05-19T17:00:00Z' },
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{ ticketId: 6, projectId: 1, requesterId: 6, requesterName: '최개발', assigneeId: 5, assigneeName: '이전문', category: 'BUG' as const, priority: 'HIGH' as const, title: 'DB 커넥션 풀 고갈 문제 분석', description: '특정 시간대에 DB 커넥션 풀이 고갈되는 현상', status: 'CLOSED' as const, dueDate: '2026-05-18', resolvedAt: '2026-05-17T12:00:00Z', resolutionNote: 'Connection leak, 코드 수정 완료', slaWarnFlag: 'N' as const, createdAt: '2026-05-15T09:00:00Z', updatedAt: '2026-05-17T12:00:00Z' },
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{ ticketId: 7, projectId: 1, requesterId: 3, requesterName: '김현장', assigneeId: null, assigneeName: null, category: 'QA' as const, priority: 'HIGH' as const, title: '오라클 쿼리 튜닝 필요 (Full Scan)', description: '실행 계획 상 Full Scan 발생, 인덱스 튜닝 필요', status: 'OPEN' as const, dueDate: '2026-05-28', resolvedAt: null, resolutionNote: null, slaWarnFlag: 'N' as const, createdAt: '2026-05-21T08:00:00Z', updatedAt: '2026-05-21T08:00:00Z' },
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];
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export const training = [
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{ progressId: 1, userId: 3, courseName: 'Next.js Enterprise Architecture', progressRate: 75, status: 'ONGOING' as const, updatedAt: '2026-05-15T10:00:00Z' },
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{ progressId: 2, userId: 3, courseName: 'SpringBoot JPA Masterclass', progressRate: 100, status: 'COMPLETED' as const, updatedAt: '2026-04-20T10:00:00Z' },
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{ progressId: 3, userId: 3, courseName: 'Oracle SQL Tuning & Optimization', progressRate: 30, status: 'ONGOING' as const, updatedAt: '2026-05-18T10:00:00Z' },
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{ progressId: 4, userId: 3, courseName: 'Kubernetes for DevOps Engineers', progressRate: 0, status: 'NOT_STARTED' as const, updatedAt: '2026-05-01T10:00:00Z' },
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{ progressId: 5, userId: 3, courseName: 'React 19 Advanced Patterns', progressRate: 100, status: 'COMPLETED' as const, updatedAt: '2026-03-15T10:00:00Z' },
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{ progressId: 6, userId: 3, courseName: 'Cloud Architecture on AWS', progressRate: 0, status: 'NOT_STARTED' as const, updatedAt: '2026-05-01T10:00:00Z' },
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];
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