diff --git a/backend/src/main/java/com/srsystem/controller/EmployeeController.java b/backend/src/main/java/com/srsystem/controller/EmployeeController.java
index 27db93e..6b68b26 100644
--- a/backend/src/main/java/com/srsystem/controller/EmployeeController.java
+++ b/backend/src/main/java/com/srsystem/controller/EmployeeController.java
@@ -100,7 +100,7 @@ public class EmployeeController {
         return ResponseEntity.ok(ApiResponse.ok("직원이 등록되었습니다", created));
     }
 
-    @Operation(summary = "직원 정보 수정", description = "기본 정보(이름/이메일/전화번호/생년월일/학력/전공/졸업일/거주지/프로필사진) 수정")
+    @Operation(summary = "직원 정보 수정", description = "기본 정보(이름/이메일/전화번호/입사일/직급/프로필사진/사수) 수정")
     @PreAuthorize("hasRole('ADMIN')")
     @PutMapping("/{empId}")
     public ResponseEntity<ApiResponse<Employee>> update(
diff --git a/backend/src/main/java/com/srsystem/dto/EmployeeSearchResult.java b/backend/src/main/java/com/srsystem/dto/EmployeeSearchResult.java
index b82be8b..1eb0ca9 100644
--- a/backend/src/main/java/com/srsystem/dto/EmployeeSearchResult.java
+++ b/backend/src/main/java/com/srsystem/dto/EmployeeSearchResult.java
@@ -4,6 +4,7 @@ public record EmployeeSearchResult(
         Long empId,
         String name,
         String email,
-        String department
+        String roleCode,
+        String dispatchStatus
 ) {
 }
diff --git a/backend/src/main/java/com/srsystem/service/EmployeeService.java b/backend/src/main/java/com/srsystem/service/EmployeeService.java
index a08eb2a..9ce0a22 100644
--- a/backend/src/main/java/com/srsystem/service/EmployeeService.java
+++ b/backend/src/main/java/com/srsystem/service/EmployeeService.java
@@ -75,6 +75,7 @@ public class EmployeeService {
                 e.getEmpId(),
                 e.getName(),
                 e.getEmail(),
+                e.getRoleCode() != null ? e.getRoleCode().name() : null,
                 e.getDispatchStatus() != null ? e.getDispatchStatus().name() : null
         );
     }
diff --git a/backend/src/main/java/com/srsystem/util/PhoneEncryptionConverter.java b/backend/src/main/java/com/srsystem/util/PhoneEncryptionConverter.java
index bc68c8c..92d1d78 100644
--- a/backend/src/main/java/com/srsystem/util/PhoneEncryptionConverter.java
+++ b/backend/src/main/java/com/srsystem/util/PhoneEncryptionConverter.java
@@ -21,8 +21,8 @@ public class PhoneEncryptionConverter implements AttributeConverter<String, Stri
     private static final int GCM_IV_LENGTH = 12;
     private static final int GCM_TAG_LENGTH = 128;
 
-    private static SecretKey secretKey;
-    private static final SecureRandom secureRandom = new SecureRandom();
+    private SecretKey secretKey;
+    private final SecureRandom secureRandom = new SecureRandom();
 
     public PhoneEncryptionConverter(@Value("${app.encryption.phone-key}") String key) {
         byte[] keyBytes = key.getBytes();
@@ -65,7 +65,7 @@ public class PhoneEncryptionConverter implements AttributeConverter<String, Stri
             cipher.init(Cipher.DECRYPT_MODE, secretKey, new GCMParameterSpec(GCM_TAG_LENGTH, iv));
             return new String(cipher.doFinal(ciphertext));
         } catch (Exception e) {
-            return encrypted;
+            throw new RuntimeException("Phone decryption failed", e);
         }
     }
 }
diff --git a/src/services/ticketService.ts b/src/services/ticketService.ts
index d669819..8d60c43 100644
--- a/src/services/ticketService.ts
+++ b/src/services/ticketService.ts
@@ -51,6 +51,22 @@ const ticketService = {
   deleteComment(ticketId: number, commentId: number) {
     return apiClient.delete<ApiResponse<void>>(`/tickets/${ticketId}/comments/${commentId}`);
   },
+
+  getPendingApprovals() {
+    return apiClient.get<ApiResponse<IssueTicket[]>>('/tickets/pending');
+  },
+
+  approveTicket(ticketId: number) {
+    return apiClient.post<ApiResponse<IssueTicket>>(`/tickets/${ticketId}/approve`);
+  },
+
+  rejectTicket(ticketId: number, reason: string) {
+    return apiClient.post<ApiResponse<IssueTicket>>(`/tickets/${ticketId}/reject`, { reason });
+  },
+
+  reopenTicket(ticketId: number) {
+    return apiClient.post<ApiResponse<IssueTicket>>(`/tickets/${ticketId}/reopen`);
+  },
 };
 
 export default ticketService;
diff --git a/src/types/index.ts b/src/types/index.ts
index 6801654..1a1c24a 100644
--- a/src/types/index.ts
+++ b/src/types/index.ts
@@ -126,9 +126,7 @@ export interface IssueTicket {
   ticketId: number;
   projectId?: number;
   projectName?: string;
-  requesterId: number;
   requesterName?: string;
-  assigneeId: number | null;
   assigneeName?: string | null;
   category: TicketCategory;
   priority: TicketPriority;
@@ -138,12 +136,11 @@ export interface IssueTicket {
   dueDate: string | null;
   resolvedAt: string | null;
   resolutionNote: string | null;
-  slaWarnFlag: 'Y' | 'N';
-  isImminent?: boolean;
+  slaWarnFlag: boolean;
   createdAt: string;
-  updatedAt: string;
   attachmentUrl?: string;
   attachmentName?: string;
+  isImminent?: boolean;
   approverId?: number;
   backupApproverId?: number;
   approvedBy?: number;